Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Estefania Venegas

Estefania Venegas

June 10, 2025

5  out of  5
rating by Estefania Venegas
"Great customer service, Jacky Valdes was polite and very professional, and friendly with husband and I ,she went above and beyond with are concerns. And she offered to help if with have any questions and concerns. 100% recommended. Excelente servicio al cliente. Jacky Valdés fue amable y muy profesional, y muy amable con mi esposo y conmigo. Superó todas nuestras preocupaciones. Se ofreció a ayudarnos si teníamos alguna pregunta o inquietud. 100% recomendada"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Kerry Madden

Kerry Madden

June 9, 2025

5  out of  5
rating by Kerry Madden
"Jackie was a pleasure to work with. She assisted us with insuring 3 vehicles- it was quick, easy and we saved money! I would highly recommend Jackie!"
We responded:
"Kerry, thank you for the review and office feedback! We appreciate your business. If there is anything else we can do to help, please let us know! -Chris"
Profile photo of VICTOR SENESE

VICTOR SENESE

May 30, 2025

5  out of  5
rating by VICTOR SENESE
"Jackie was was a great help in resolving some problems that had arisen recently with our auto/condo coverage. we have been State Farm customers for over 50 years. It is service like this that keeps us hear. Thank you Jackie"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of SU E Santiago

SU E Santiago

May 28, 2025

5  out of  5
rating by SU E Santiago
"Jackie is absolutely wonderful to work with! She is friendly, knowledgeable, and went above and beyond to make sure everything went smoothly. Her attention to detail and genuine care really stood out. I couldn’t have asked for a better experience highly recommend!"
We responded:
"Thank you for the feedback and we'll be sure to let Jackie know she's doing a wonderful job. We appreciate your business! -Chris"
Profile photo of Laura Mireles

Laura Mireles

May 19, 2025

5  out of  5
rating by Laura Mireles
"My experience with Jackie and Luis was Amazing. Thank you for making this process easy, fast and very Friendly."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! -Chris"
Profile photo of Robert and Quetta Madsen

Robert and Quetta Madsen

May 1, 2025

5  out of  5
rating by Robert and Quetta Madsen
"Marcy made this whole process super easy! They gave us a quote that our old company couldn’t match. We are paying almost $100 less with all the same coverage, save one thing we shifted to a lower amount. Before that it was still more than $50 cheaper. Communicated efficiently and effectively through text with no pressure until we were ready to decide. We are thrilled to have an actual PERSON handling our Insurance, whom we can call directly, and who cates about meeting our needs. Marcy is the MVP!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Nathanael Deleon

Nathanael Deleon

April 24, 2025

5  out of  5
rating by Nathanael Deleon
"Jackie Valdes Was very helpful and sweet and did her best to help us. I am extremely satisfied with her help and would strongly recommend her."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Linda Leahey

Linda Leahey

April 10, 2025

5  out of  5
rating by Linda Leahey
"Brittney Jean Baptiste was knowledgeable, friendly, thorough and really helpful. She was excellent!"
We responded:
"Linda, thank you for your positive review! We're thrilled to hear that Paola Torres provided you with excellent service. Her extensive knowledge and attention to detail make her an outstanding professional. We're glad your experience was pleasant, and we appreciate your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business! -Chris"
Profile photo of Doug Olesen

Doug Olesen

April 10, 2025

5  out of  5
rating by Doug Olesen
"Poor follow-up. I've been a client for over 20 years and have been trying to get an updated quote for several weeks with no luck. I reached out to other insurance companies and they all responded within 24 hours. Very disappointed with this agent."
We responded:
"Thank you for your feedback and update to your earlier review. We're working hard at improving and maintaining our quality of service. We appreciate your business! -Chris"
Profile photo of Rich Clark

Rich Clark

March 31, 2025

5  out of  5
rating by Rich Clark
"Jackie Valdes is the Jake from State Farm Representee for Palm Beach. She is not pushy, and she always speaks to me about all my State Farms policies. She is a 10/10 when it comes to all my insurance needs. Currently I have 2 cars with her and a Golf Cart. She is going to also do a quote on my homeowners' insurance. She is the best, look no further."
We responded:
"Rich, thank you so much for your fantastic review! We're thrilled to hear that Jackie Valdes has provided you with such exceptional service. It’s wonderful to know that she takes the time to discuss all your policies and meets your insurance needs without any pressure. We truly appreciate your trust in her for your auto and homeowners' insurance. If you have any further questions or need assistance, don’t hesitate to reach out. Thanks again for recommending Jackie! We appreciate your business! -Chris"
Profile photo of ICCROB

ICCROB

March 13, 2025

5  out of  5
rating by ICCROB
"Jackie was amazing! I was extremely satisfied with the service and the time it took. She was extremely efficient, organized and professional. She went above and beyond to make sure my needs were met and was really friendly and had great energy. I can say this is the first time I’ve ever had such a great experience with an insurance agent."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Jackie; your satisfaction is our top priority! We appreciate your business! -Chris"
Profile photo of Lorrie Locey

Lorrie Locey

March 10, 2025

5  out of  5
rating by Lorrie Locey
"Jackie Valdes has been an incredible employee to work with as a customer! There is NO job too big for her and if she isn’t sure of something she immediately reaches out and uses every resource she has available! She is always cheerful and eager to answer and resolve any issue that I have ever called about! You are AMAZING JACKIE! Having been a customer of State Farm for nearly 40 years, YOU are top notch!!!"
We responded:
"Lorrie, thank you so much for the feedback and for being such a wonderful customer for so many years. We appreciate your business! -Chris"
Profile photo of Adriana Palmieri

Adriana Palmieri

March 8, 2025

5  out of  5
rating by Adriana Palmieri
"“Exceptional Service from Jackie!” I had the pleasure of working with Jackie Valdes, and I couldn’t be more satisfied with her service. She is always cordial, attentive, and highly professional. Her dedication and willingness to help make all the difference. It’s truly a privilege to have her support, especially in Spanish, which makes the process much easier and more comfortable. I highly recommend her to anyone looking for outstanding customer service."
We responded:
"We’re honored by your positive feedback and happy to have Jackie on our team! We look forward to continuing to provide you with great service. We appreciate your business! -Chris"
Profile photo of John Terboss

John Terboss

March 5, 2025

5  out of  5
rating by John Terboss
"Jackie Valdes was very helpful and professional in assisting me with my insurance needs."
We responded:
"Thanks so much for the feedback John. We appreciate your business! -Chris"
Profile photo of Luis Concha

Luis Concha

March 5, 2025

5  out of  5
rating by Luis Concha
"Selina Roberts was recommended to me by a colleague! I’m so happy she was because in shortly after our conversation she saved $3600 on my annual premiums for my autos. Thank you so much."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Selina and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We appreciate your business! -Chris"
Profile photo of Sunil Shukla

Sunil Shukla

March 4, 2025

1  out of  5
rating by Sunil Shukla
"I cancelled my policy in January and still waiting for my refund, money was taken out after cancellation, contacted the office multiple times and given answers like billing department will send out the check, never received any check it’s been more than a month, I Got insurance from another company for almost half the price, stay away from this business, I’ll be writing to insurance commissioner after a week or so if I don’t see my refund soon"
We responded:
"Mr. Shukla, I'm sorry you had this experience. Please know that my office did cancel the policy when you called in as requested. A refund check was mailed by State Farm to the mailing address we had on file for you as discussed over the phone with my team. That check was not cashed as of the time of this review. Please call my office if you need further assistance and we will be happy to help! -Chris"
Profile photo of John Fortier

John Fortier

February 18, 2025

5  out of  5
rating by John Fortier
"Jonathan Romeous,, thank you for your work/help on the boat quote. I love State Farms personal service and customer access. I will call to pay my upcoming auto renewal notice as it comes due next month. Thanks again. john"
We responded:
"Thank you for the positive feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know. We appreciate your business! -Chris"
Profile photo of Cody Scholberg

Cody Scholberg

February 12, 2025

5  out of  5
rating by Cody Scholberg
"ive never actually met the agent, but I get EXCELLENT customer service from Brittney! A+!"
We responded:
"Cody, Thank you for the positive feedback. It’s our pleasure to assist you with your insurance needs and we're glad Brittney met your expectations. If there is anything else we can do to help, please let us know. We appreciate your business! -Chris"
Profile photo of george

george

February 11, 2025

5  out of  5
rating by george
"I was put in contact with Brittany Jean-Baptiste on my first call after having obtained a policy for our vehicle attempting to join the program known as Drive Safe and Save. Because of my wife's and my age, we are not computer savvy and my cell phone is older and not able to be updated. My wife has a newer model and since she is also on our policy, Brittant tried to get us access to the Drive Safe and Save program but we ran out of time yesterday. I will call tech support when I have access to her phone. Brittany was very helpful and patient with me during the time spent with her on the call. She was very courteous and patient during our time spent on the phone and also very knowledgable."
We responded:
"George, we’re thankful for your feedback and experience with Brittney! It’s our pleasure to assist you with your insurance needs. We appreciate your business! -Chris"
Profile photo of Richard Stevens

Richard Stevens

January 31, 2025

5  out of  5
rating by Richard Stevens
"Unbelievably nice and efficient!!! Best customer service I have ever had!!!"
We responded:
"Thanks so much for taking the time to let us know about your experience! We're happy to be of service and appreciate your business! -Chris"
Profile photo of Jonathan Berens

Jonathan Berens

January 20, 2025

5  out of  5
rating by Jonathan Berens
"Jackie was AWESOME!!"
We responded:
"Thanks so much for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Chris"
Profile photo of Rica Menson

Rica Menson

January 20, 2025

5  out of  5
rating by Rica Menson
"Had a great experience, as always. Jackie is super helpful and thorough! She always makes sure me and my grandmother are taken care of. Thank you so much!"
We responded:
"Jackie is wonderful and we're so glad she's part of the team. We appreciate the positive feedback and thank you for your business! -Chris"
Profile photo of David Shapiro

David Shapiro

January 18, 2025

5  out of  5
rating by David Shapiro
"I had an amazing experience with Jackie Valdes at State Farm! She was incredibly knowledgeable and went above and beyond to help me modify my policy and find additional discounts. Jackie made the process easy and stress-free, ensuring I got the best coverage at a great price. I truly appreciate her expertise and dedication to excellent customer service. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our Agency and with Jackie. If you ever have any questions or need assistance, we’re here to help! We appreciate your business! -Chris"
Profile photo of Jenni Shapiro

Jenni Shapiro

January 17, 2025

5  out of  5
rating by Jenni Shapiro
"Jackie V has helped us on a few occasions. She is wonderful to speak with and very knowledgeable about the ins and outs of insurance. Our go person at the office"
We responded:
"Thank you! We appreciate your business! -Chris"
Profile photo of Cindy Lay

Cindy Lay

January 17, 2025

5  out of  5
rating by Cindy Lay
"Great customer service! we are a construction company constantly requesting certificate of insurance for our customers and Jackie is on the ball and gets the COI's over quickly! She is so easy to work with and handles my request quickly & efficiently! Thank you Jackie for always being so friendly & helpful."
We responded:
"Thank you so much Cindy. We're very happy to have Raquel as part of our growing team and really do appreciate your company's business! Anything you need, please call, email or text. Thank you! -Chris"